Frequently Asked Questions

We want ordering from Craft Favour to feel simple, clear and reassuring. Below are answers to common questions about personalised gifts, event favours, cards and larger orders.

How does personalisation work?

Each product page explains the personalisation available and what information you need to provide. Please check your spelling carefully before placing your order.

How long does my order take?

Personalised products are made to order, so production time can vary by product. Please check the product page and delivery information before ordering, particularly if your item is needed for an event.

Can I place a larger or bulk order?

Yes. We welcome wedding, event, corporate and other larger orders. For quantities outside the standard options, use our Bulk & Bespoke Orders page and tell us your quantity and event date.

Can I request something bespoke?

For selected products we can discuss bespoke requirements, subject to production capability. Contact us with your ideas, quantity and required date.

What if I need help choosing a product?

We are happy to help. Contact us with your occasion, approximate guest or recipient numbers, preferred budget and event date, and we can point you towards suitable options.

Can personalised products be returned?

Because personalised items are made specifically for the customer, returns may be restricted where an item is correctly made to the requested specification. Please read our Returns & Refunds information before ordering.

How can I contact Craft Favour?

For questions about an existing order, product personalisation or an upcoming event, please use our Contact page.