Return & Refund Policy

Returns & Refunds

At Craft Favours, every order is prepared with care and attention to detail. As many of our products are personalised or made to order, our returns policy differs depending on the item purchased.

Personalised Products

Personalised and bespoke items cannot be returned or refunded unless they arrive damaged, defective or we have made an error with your order.

Please ensure all names, dates, spellings and personalisation details are correct before placing your order.

Non-Personalised Products

Non-personalised items may be returned within 14 days of delivery, provided they are unused, in their original condition and returned in their original packaging.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

Where appropriate, we will offer a replacement, repair or refund.

Return Postage

Unless an item is faulty or incorrect, customers are responsible for return postage costs.

Refunds

Approved refunds will be processed to the original payment method within 5–10 working days after the returned item has been received and inspected.